This Privacy Policy explains how ZShip TanStack collects, uses, stores, shares, and protects information about users, visitors, customers, and administrators who access our website, applications, APIs, and related services.
1. Scope
This policy applies to information processed through the Service. It does not apply to websites, services, or practices we do not control, including third-party payment, authentication, integration, or AI model providers.
2. Information we collect
2.1 Information you provide directly
- Account information, such as email address, display name, profile image, and preferences.
- Billing information, such as subscription status, plan details, transaction records, and invoices.
- Customer content, such as prompts, uploads, outputs, API parameters, and support tickets.
- Communications, such as email, chat, support correspondence, and attachments.
2.2 Information collected automatically
- Usage data, including pages visited, features used, generation history, and errors.
- Technical data, including IP address, browser type, device, operating system, language, and logs.
- Security and abuse signals, including login attempts, rate limits, and moderation signals.
- Cookies and local storage for sessions, theme, consent, and similar state management.
3. How we use information
We use collected information to:
- provide, host, maintain, and secure the Service;
- authenticate users and manage sessions;
- process orders, subscriptions, credits, refunds, and billing events;
- run AI, storage, support, and related workflows requested by you;
- monitor performance, troubleshoot incidents, and improve product quality;
- prevent fraud, abuse, policy violations, and security threats;
- communicate about transactions, product changes, and support matters;
- comply with legal obligations and enforce agreements.
4. Legal bases for processing
Where data protection laws apply, we generally rely on contractual necessity, legitimate interests, consent, or legal obligation, depending on the processing activity.
5. Sharing and disclosure
We do not sell personal information. We may disclose information to service providers, infrastructure vendors, AI and model providers, legal or protective recipients, or a successor in connection with a business transfer.
6. International transfers and retention
Information may be processed in countries other than where you live. We retain information for as long as reasonably necessary to operate the Service, keep billing records, resolve disputes, investigate misuse, enforce agreements, and satisfy legal obligations.
7. Cookies, analytics, and security
We use cookies and similar technologies to maintain sessions, preserve UI settings, remember consent choices, and improve reliability. We use administrative, technical, and organizational measures designed to protect information, but no system is perfectly secure.
8. Your rights and choices
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or export certain personal data. You may also withdraw consent where processing is based on consent.
9. Children's privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under that age.
10. Changes and contact
We may update this Privacy Policy from time to time. For privacy questions, access requests, or deletion requests, contact support@tanstack.zship.ai.